Analysis of the Effectiveness of the SRIKANDI Application in Managing Civil Servants Leave Services in the Riau Islands Province

Abstract

This study aims to analyze the effectiveness of the Integrated Dynamic Archival Information System (SRIKANDI) application in managing civil servants’ leave services in the Riau Islands Provincial Government. The research is motivated by the need to improve administrative efficiency in human resource management through the implementation of a digital system based on the Electronic-Based Government System (SPBE). This study employs a quantitative explanatory approach using the Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis technique. The research sample consists of 152 civil servants (ASN) who use the SRIKANDI application, selected through a purposive sampling method. The research instrument is a structured questionnaire measuring five main constructs: Application Usefulness, Ease of Use, Organizational and Infrastructure Support, User Satisfaction, and Implementation Effectiveness and Impact. The results show that the model has an R² value of 0.814, indicating that the independent variables explain 81.4% of the variance in implementation effectiveness. The User Satisfaction variable has the most dominant influence on implementation effectiveness, followed by Ease of Use and Application Usefulness, while Organizational and Infrastructure Support has a relatively smaller effect. The SRMR value of 0.062 and NFI value of 0.864 indicate that the model demonstrates a good level of fit. The study concludes that the success of implementing the SRIKANDI application is determined not only by technological aspects but also by user experience and satisfaction. These findings strengthen the integration of the Technology Acceptance Model (TAM) and the DeLone & McLean Information System Success Model (ISSM) within the context of digital governance. Practically, the results provide recommendations for local governments to enhance user training, improve digital infrastructure, and foster an adaptive organizational culture that supports the digital transformation of the bureaucracy.